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PAAB Views July 2016


Board General Meeting and Strategic Planning - November 24-25, 2016

eFiles Ticket and Tagging System

Ticket and Tagging Client Training Video

Guidance on eFiles Ticketing and Tagging

Dear PAAB Clients, 

Great News!  The PAAB is excited to announce that the Ticket and Tagging Innovation on the eFile system is live and ready to go!  You’ll notice new buttons related to the functionality next time you log onto the eFile system. 

We want you to help the PAAB to continually improve the customer experience through this digital advance.  There are two sorts of instances in which you’ll want to create a ticket: 

       i.          Create a ticket in order to tag issues you’ve encountered during the preclearance process.  Tags are simply intended to create a record of issues for periodic review by the PAAB management team.  Tags are NOT a communication tool for resolving issues during the live review of the file.  In fact, the eFiles platform does not show client tags to the reviewers.  Continue to utilize written and verbal correspondences to move files forward and to obtain clarification respectively.  

      ii.          Create a ticket in order to submit requests for calls with reviewers (whether file specific or general questions).  Moving forward, we ask that our clients submit requests for calls with reviewers through the ticketing system on the eFile system or the "General Question" link accessible throughout our website (  For general questions please briefly describe the question in the details box.  For calls relating to a particular file, please identify the comment numbers for discussion during the call in the details box.  Please note that calls will be recorded for quality assurance, training and auditing purposes.  Also note that the ticket may be accessed by the client after the call in order to tag issues encountered during that call.  This would help ensure that this particular call is reviewed by a PAAB manager when considering opportunities for training and improvement.  Although tickets relating to call requests are visible to reviewers, the tags placed on these tickets to inform management of issues encountered during the call are not visible to the reviewer.   

For more information, please visit our website, or Efiles Home page, to view our client training video and Ticket and Tagging Guidance document.  

If you have questions regarding this new innovation, please email the PAAB office at

Best Regards, 

Ray Chepesiuk

PAAB Commissioner

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PAAB Workshops 2016

With over 400 attendees in 2015, the PAAB workshops have become the must attend event for anyone working on healthcare communication materials.

2016 Highlights include:
  • 2016 marks 40 years of PAAB, to celebrate PAAB will announce innovative initiatives for 2017 and insight on how you can influence the planned code change.
  • Minimize approval delays: work with PAAB reviewers to collaboratively create a submission checklist.
  • Digital do’s and don’ts: Reviewer recommendations on how to embrace digital tactics covering: SEO, websites, banner adverts, and apps.
  • Network and collaborate: co-create a multi-channel marketing campaign in this highly interactive session

For additional information or if you have questions or concerns regarding the workshops, please

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