Escalation Calls are calls with the Director of Preclearance Services intended to address review issues that have reached an impasse. Please note that escalation calls should only be requested after attempts have been made to resolve issues in writing and over the phone with the primary reviewer on the file. Refer to the "Guidance on eFiles Ticketing & Tagging" for additional information on how to create a ticket request for an Escalation Call.
The details:
- Length: Up to 1 hour with the Director of Preclearance Services and the reviewer associated with the file
- Mode: Teleconference
- Output: Resolution of review issue that has reached an impasse
- Timing: Scheduling within days of request
- Fee: No associated fee
- Scope: To address review issues that have reached an impasse with the reviewer on the file. These calls must include the agency (if applicable) and the manufacturer as they are intended to reach a resolution of the review issue
