PAAB Website & Digital Content Compliance Assessment
For Canadian online clinics and pharmacies
Online clinics and pharmacies operate in a highly regulated environment. Website copy, FAQs, intake flows, and patient-facing “educational” content can all create advertising and promotional compliance risk. PAAB offers a practical, Canada-specific service to help you identify issues, remediate efficiently, and maintain ongoing compliance as content evolves.
What this service is
A structured review of your website and in-scope digital content to assess potential non-compliance with applicable Canadian federal requirements governing health product advertising and promotional messaging. If issues are identified, PAAB provides clear, prioritized recommendations to support a path to compliance.
What you receive
1. Compliance Assessment (Written Findings Report)
- Summary of overall risk and key themes
- Page-level findings (where feasible) with references
- Prioritized issues (e.g., High / Medium / Low)
- Practical recommended changes and rationale
2. Remediation Verification (Optional)
After you update the site, PAAB can re-review the revised pages/content to confirm whether all identified issues have been addressed.
3. Ongoing Assurance (Optional)
For organizations that want continuous alignment over time, PAAB offers:
- Internal content governance support: PAAB requests that you implement internal policies and workflows for review/approval of new or revised content; PAAB can review your draft policy and provide feedback.
- Bi-annual website content reviews: Two reviews per year to assess ongoing compliance and identify any corrective actions required.
- PAAB is continuously accessible for project specific billable consultation: Meetings when new campaigns are launching, technology updates, structural changes etc. to provide guidance on how to grow and change compliantly.
Scope of review
Typically in scope (unless otherwise agreed):
- Public-facing webpages and landing pages within agreed domains
- “How it works,” eligibility, pricing, intake flow explanations, and prescribing pathway descriptions
- FAQs, blogs/articles, and educational pages where content may function as promotional messaging
- Testimonials/endorsements as displayed on the website (if applicable)
- Downloadable/embedded materials hosted on the website (e.g., PDFs)
- Paid ads (search/social/display), influencer or affiliate marketing
- Email/SMS campaigns
- Social media channels
- Mobile app content
Out of scope unless added:
- Third-party sites not controlled by your organization
- Internal training material*
*note that while internal training material is not within scope of this project, branded material provided to HCPs through the clinic/pharmacy are considered advertising and are subject to the regulations. Please reach out to PAAB to better understand support offerings.
How pricing works
This service is delivered on a time-and-materials basis. If you solicit the service, PAAB will provide:
- a defined scope (what will be reviewed), and
- an estimated range of hours at PAAB’s hourly rate of $284.00.
PAAB logo option (after compliance is achieved)
If your site is brought into compliance and confirmed by PAAB, you may choose to display a PAAB compliance mark on your website to signal alignment with applicable requirements.
Use of the mark is conditional on:
- maintaining internal content review policies for new/updated content, and
- participating in bi-annual reviews to help ensure ongoing compliance.
- for web assets, a link to a page that contains description of what the PAAB logo means.
If material issues arise and are not remediated within a reasonable period, PAAB may require removal of the mark until compliance is restored.
What you’ll need to provide
- Your website domain(s) and key URLs (or a site map)
- Access to any gated pages you want included in scope (if applicable)
- A point of contact to coordinate questions and remediation
Get started
To request a scope and estimate, contact PAAB at info@paab.ca with:
- your primary website URL(s),
- a brief description of services/products offered,
- a brief description of marketing tools and tactics,
- any specific areas you want prioritized (e.g., intake flow, FAQs, product/service pages).
Note: PAAB’s review supports compliance decision-making. Final responsibility for content and implementation remains with the website operator and this service does not constitute legal advice.
All materials submitted to PAAB are treated as strictly confidential. They are accessed only by PAAB staff and are never shared outside the review process. PAAB operates under well‑defined confidentiality protocols, secure systems, and long‑standing industry practices designed to protect proprietary content, competitive information, and unpublished data. Our sole use of your materials is to conduct the regulatory review you’ve requested, nothing more.
