Note from the Commissioner
Half the year has gone by and we continue to see a lot happening for the PAAB at the board and Operations levels.
The strategic plan was ratified at the AGM on April 21, 2017. The commissioner has developed an Operational plan, that looks into the future, based on that report. Internally we have implemented a modern HR platform to improve our performance review system and enhance internal communications.
We have had a busy first half on the review side and it appears to be a record review volume for the first half of any year. We thank our clients for their continued support. On the complaints side, we have had five stage two decisions this year. Two are in stage three appeal. As part of the new plan to improve communications, we have finalized a new digital, interactive format for the code and that was approved by the board on April 21, 2017, at the AGM. Implementation will be January 1, 2018, and we are working on communications plan to inform our clients. A staff committee has been working with Innovasium to create and develop a new website that we continue to work on.
The ticketing/tagging system was implemented earlier this year and clients are starting to be familiar with it and we look forward to analyzing the data.
We are deep into the preparation with Jon Gwillim of CreateHealth for the November training workshops to be held in Montreal and Toronto. Stay tuned as communications get unrolled. We hope to see you there.
We had the bilateral meeting with Health Canada on April 18, 2017, during which we exchanged information and discuss issues of mutual concern. When we get the minutes we will post them on our website. We also had a bilateral meeting with members of Health Canada regarding the advertising of self-care products as part of our attendance at the Health Canada consultation meeting on the modernization of self-care product regulations.
The PAAB staff has held up well through all this business, change and creativity. They are to be commended.
Sincerely,
Ray Chepesiuk
PAAB Commissioner
